connect2​inretrn

Still registering returns by hand in two systems while customers wait for their refund? OmniConnect by Codeunit automates the full returns lifecycle between Dynamics 365 Business Central and inretrn — sending shipped orders out and bringing customer-registered returns back the moment they happen.

Built for e-commerce, warehouse and finance teams, this connector removes duplicate data entry and keeps return data consistent across both systems.

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What It Does

• Sales Order Synchronisation — When an order is shipped in Business Central, the corresponding sales order is created or updated in inretrn with item lines, pricing, buyer details, tracking number and transport service. The Return Room Management module is notified at the same time, so the shipment is immediately available for return processing.
• Real-Time Return Order Registration — The moment a customer registers a return in the inretrn portal, the return order is fetched and created in Business Central. Each line carries the original sales order reference and reason code, giving your team full visibility from the start.
• Return Receipt Confirmation — Once a return is received and processed in Business Central, the confirmed receipt is posted back to inretrn with quantities, reason codes and any assessment codes added during warehouse handling, closing the loop on every return.
• Split Shipment Matching — Orders fulfilled as several partial shipments are grouped and matched to the correct inretrn sales order, so no duplicate or conflicting lines are created.

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Key Benefits

• Full Returns Lifecycle — Covers the complete cycle from outbound shipment to inbound return receipt, keeping both systems in sync throughout.
• Real-Time Return Registration — Return orders reach Business Central the moment a customer submits them, with no scheduled import to wait for.
• Automatic Return Room Synchronisation — Confirmed return receipts are posted back to inretrn without manual intervention.
• Secure Event Handling — Inbound events are authenticated with HMAC-SHA256 signatures, so only verified inretrn payloads are processed.
• Flexible Buyer Identity — Customers can be identified by Business Central customer code or by email address, adapting to different loyalty and membership models.
• Return and Claim Eligibility Control — Whether order lines are eligible for returns or claims is governed centrally in the connector settings, giving you consistent control across every order.

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OmniConnect Portal — included with your integration

Every integration comes with access to the OmniConnect Portal — giving you full insight into everything flowing between your connected systems. Get notified when something requires your attention, and correct data or resubmit failed transactions on the fly — all from a single interface.

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Built for your business

Need something more? OmniConnect connectors are continuously developed and extended based on customer feedback. If your workflow requires an integration or feature that isn't listed here, get in touch — we tailor our connectors to fit your business.