connect2​IngridReturns

Still manually creating return orders every time a customer sends back a package? OmniConnect by Codeunit connects Business Central with Ingrid Returns, turning every return and complaint event into a sales return order automatically — no manual imports, no delays.

Built for e-commerce operations and finance teams, the connector keeps Business Central current with every return processed through Ingrid Returns.

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What It Does

• Return Registration — When a customer completes a return in Ingrid Returns, a sales return order is automatically created in Business Central with full line-item detail, including product codes, quantities, return reasons, and amounts.
• Complaint Handling — Resolved complaints in Ingrid Returns are evaluated and, where applicable, converted into sales return orders in Business Central. Complaint statuses can be configured for exclusion, so only actionable complaints trigger an order.
• Financial Accuracy — Item amounts, return handling fees, shipping refunds, exchange costs, and failed delivery costs are all mapped into Business Central. Both VAT-inclusive and VAT-exclusive modes are supported for regional tax compatibility.
• Exchange and Refund Tracking — Exchange amounts and per-line refund statuses are carried into Business Central as line properties, giving finance teams clear visibility over every return outcome.
• Shipment Tracking — Carrier tracking references from Ingrid Returns are attached to return orders in Business Central, with support for multiple carriers and configurable field selection and formatting per carrier.

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Key Benefits

• Real-Time Return Processing — Returns registered in Ingrid are immediately reflected in Business Central via webhook, eliminating manual imports and processing delays.
• Flexible Product Identification — Three product code formats are supported — SKU, variant and size, and product number with variant and size — accommodating a wide range of catalogue structures.
• Configurable Return Reason Mapping — Return reasons can be sourced from Ingrid's external codes or mapped from a custom table, with a default fallback for unmatched cases.
• Intelligent Complaint Filtering — Complaint statuses can be excluded from processing, preventing unnecessary return orders for complaints that require no physical return.
• VAT-Aware Amount Handling — Both VAT-inclusive and VAT-exclusive modes are supported, ensuring correct financial data regardless of regional tax setup.
• Multi-Carrier Tracking — Tracking references from multiple carriers flow into Business Central with per-carrier field selection and formatting options.
• Exchange and Refund Visibility — Exchange amounts and refund statuses are captured as line properties, giving finance teams clear insight into every return outcome.

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OmniConnect Portal — included with your integration

Every integration comes with access to the OmniConnect Portal — giving you full insight into everything flowing between your connected systems. Get notified when something requires your attention, and correct data or resubmit failed transactions on the fly — all from a single interface.

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Built for your business

Need something more? OmniConnect connectors are continuously developed and extended based on customer feedback. If your workflow requires an integration or feature that isn't listed here, get in touch — we tailor our connectors to fit your business.