connect2​Claimlane

Are your claims agents still manually looking up orders and re-entering return data between Business Central and Claimlane? OmniConnect by Codeunit closes the gap — giving Claimlane real-time access to Business Central order data and creating approved return orders in your ERP automatically.

Built for returns teams, claims agents, and ERP administrators, this connector eliminates manual data transfer and keeps your returns portal and ERP in sync at every step.

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What It Does

• Order Data Retrieval — When a customer files a return or warranty claim in Claimlane, the relevant Business Central order is retrieved on demand — including order lines, quantities, pricing, VAT amounts, shipping details, and tracking data — so claims handlers always work from current ERP information without manual lookups.
• Return Order Processing — Once a return is approved in Claimlane, a return order is created automatically in Business Central with complete order line details including quantities, prices, VAT, discounts, and payment information. Returns can also be configured to post to Business Central immediately upon submission, based on a flag in the Claimlane return payload.

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Key Benefits

• Real-time Order Visibility — Claimlane retrieves live order data from Business Central on demand, so claims are always based on current ERP information.
• Automated Return Creation — Approved returns from Claimlane are created as return orders in Business Central automatically, eliminating manual re-entry.
• Full Order Lifecycle Support — The connector handles order confirmations, shipments, and invoices, covering the full post-purchase lifecycle for claims processing.
• Configurable Auto-Posting — Returns can be posted to Business Central immediately upon submission or held for review, based on a flag passed from Claimlane.
• Secure Per-Merchant Authentication — Each Claimlane merchant is mapped to a dedicated Business Central account, ensuring data isolation and traceability across multiple clients or brands.
• Accurate Financial Data — VAT amounts, discount breakdowns, and payment method details are included on every return order, keeping Business Central accounting aligned with Claimlane activity.

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OmniConnect Portal — included with your integration

Every integration comes with access to the OmniConnect Portal — giving you full insight into everything flowing between your connected systems. Get notified when something requires your attention, and correct data or resubmit failed transactions on the fly — all from a single interface.

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Built for your business

Need something more? OmniConnect connectors are continuously developed and extended based on customer feedback. If your workflow requires an integration or feature that isn't listed here, get in touch — we tailor our connectors to fit your business.